Yes, your Tesla can charge at any of our charging stations. Just make sure that you have a J1772 adapter for your Tesla’s proprietary charging port. This adapter will allow you to charge at most non-Tesla charging stations.

Yes, as a courtesy to other drivers trying to use the charge station, we ask that you move your EV when your charge is complete. Please note that some locations may charge a high price if you leave your EV connected after it has completed charging. Pricing policies are listed on the station port screen in the app. Drivers can turn on notifications from your account page in order to receive an SMS and/or email once their charge is complete.

For most stations, you can simply unplug the charger from your vehicle to end your session. For some Level 3 chargers, you may need to hit a stop button on the charger to end your session. If you started your session with an RFID card, you may need to swipe your RFID card again in order to end your session.

f you are having trouble with a charging station, please contact us using the customer support form in the app or contact our 24/7 driver support line at 833-930-5739. Our team will assist and help you find an operational charging station if the issue cannot be resolved over the phone.

The owner or “Site Host” of the charging station can create a pricing policy or allow drivers to charge for free. A pricing policy will charge a fee for either energy(kWh) consumed, or time spent charging. There could also be additional fees if a vehicle is left connected to the station for extended periods of time. You can view the pricing policy within each station’s info page on the OnPoint-EV mobile app. Simply scan or manually enter the station’s QR code to view the station info and pricing policy.

You can control your notification settings from your account page.

Roaming stations are stations that are part of a different network. Imagine having Verizon as your cell phone network, but you have access to use Sprint cell phone towers – that’s essentially how roaming stations work. Roaming stations are not part of our network, so while you will be able to use our app to charge at these stations, there can be reduced functionality for those stations on our app.

The QR Code scanner will only work on roaming stations if the roaming network provides us the QR codes for their stations for us to support. Sometimes the roaming network does not provide that information, in which case scanning the QR code will not work.